We want our clients to be completely satisfied. As such, it is our pleasure to provide the following generous service guarantee policy on our fee-based products and services *:
If a SimplyCount client is dissatisfied with a purchased (fee-based) SimplyCount service for a period of sixty days following the delivery and completion of any purchased SimplyCount services(s), client may request and receive either a full refund, OR reasonable adaptations OR, if required, corrections to the contracted service(s).
In the case that a client's request for change(s) is received, SimplyCount will examine the request in good faith, determine its validity and notify the client as to whether it will proceed with a service remedy, process a refund or other.
If SimplyCount and client agree to proceed with a service remedy (rather than a refund), SimplyCount will provide the client with a work plan either verbally or in writing and upon mutual agreement proceed as agreed.
In the unforeseen circumstance that a client is dissatisfied at any time during the remedy period or for up to sixty days following the remedy plan's completion, SimplyCount may at its option, or upon client request, refund the full amount the client has paid SimplyCount for the specified service(s) in question. Any and all outstanding obligations by SimplyCount will be considered complete upon delivery of refund.
SimplyCount reserves the right to amend this policy at its own discretion at any time. The above represents the sole remedy available outside of legal arbitration (see Terms and Conditions). Use of SimplyCount implies consent with the SimplyCount Terms and Conditions.
* SimplyCount's Free (non-fee) Services - including SimplyCount's Free Online Survey service - have no guarantee associated with them (for further details see Terms and Conditions).
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